Returns Policy
Within the First 45 Days
Return any product for a prompt, courteous refund.* Exceptions: copyrighted materials, HAZMAT items, custom orders, screens, and equipment without a return authorization.**
After 45 Days
Return any product for a prompt, courteous refund, less a 20% restocking fee. Exceptions: copyrighted materials, HAZMAT items, screens, custom orders, opened products, and equipment without a return authorization.
After 90 Days
Items shipped to Universal Companies after 90 days will not be accepted for credit or returned to you.
Damaged Shipments
Please thoroughly inspect shipments, noting damage to cartons on the freight bill. Universal Companies will not be responsible unless noted at delivery. Please keep all packing materials until items have been fully inspected. Contact Customer Service at 1-800-558-5571 within 72 hours to report damage.
Missing Items
Please report missing items within 72 hours at 1-800-558-5571.
*Please allow 14 days for credit to be processed. Insurance through the USPS or UPS for the value/purchase price of the shipment to ensure credit is recommended. Items must be in new condition, appropriate for resale.
**For non-functioning equipment, contact Customer Service at 1-800-558-5571 within 72 hours of receipt of your order.
|