Returns & Exchanges


You may return products* that are in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund. After 45 days you may return a product for a refund, less a 20% restocking fee. Items returned to Universal Companies after 90 days will not be accepted for return or returned to you.

Here are 4 easy steps to return your product:

1. Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 800-558-5571.
2. Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 800-558-5571.
3. Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued.
4. Returns should be addressed to:

Universal Companies
18260 Oak Park Dr.
Abingdon, VA 24210
Attn: Returns Department

To exchange a purchase, fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above, including the Exchange Form with your return.

NOTE: Return shipping charges are the responsibility of the customer.

*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders**, drop shipped items**, screens, and equipment without a return authorization approval from our Customer Service Department.

**Some custom order and drop ship items may require/charge a restocking fee. Not all custom order or drop ship vendors accept returns. Customer Service will need to contact the vendor for return authorization and instructions on how to return the item within the vendor's return policy. Customer is responsible for return shipping charges.

Need Help?

For Outstanding Sales Support and Customer Service
Contact us at 800-558-5571 or

Monday-Friday: 8:00am - 9:00pm EST
Saturday: 9:30am - 5:00pm EST

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