Careers with Universal Companies
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Careers with Universal Companies

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

  • Company discretionary bonus plan
  • 401(k) with company match
  • Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
  • Personal, vacation, and sick time
  • Professional development, including complimentary online CEU courses for training and licensing requirements
  • Discounted spa products
  • Wellness programs
  • Employee / family events
  • Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

 

*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Current Job Openings

If you are interested in applying for the job opening, please submit your resume to hr@universalcompanies.com

Sales Manager – Groups and Franchises

Position Title/Status:  Sales Manager – Groups and Franchises /Exempt 

Department:  Corporate Sales

Reports to:  Sr. Director, Groups and Franchises Accounts                         Date: 3/13/2024

SUMMARY OF JOB RESPONSIBILITIES:

This position supports the Corporate Sales Business Unit in Groups/Franchises within a specific assigned customers list. The role is responsible for driving sales growth and quality revenue within the team. As a Sales Manager, you will be accountable for proactive lead generation, qualification, negotiation and closing sales. Other responsibilities will include communicating with customers on a regular basis, learning and retaining specific product/brand/equipment information that will be essential to this position based on the number of individual items and brands distributed by Universal Companies. 

 

KEY RESPONSIBILITIES AND DUTIES:

·      Process customer orders via defined channels

·      Proactively prospect new accounts

·      Hands-on account management

·      Maintain/update SalesForce dashboards data and strategies

·      Identify and cultivate quality leads and nurture them from new and existing customers

·      Properly utilize channels and procedures to ensure accuracy with all transactions

·      Actively participate in on-going training/education to learn and retain product and brand information

·      Assist customers with selection of product and services as well as new sales and opportunities

·      Ease of presenting programs and products to client base

·      Maintain existing customer database with accurate and up-to-date information

 

 KNOWLEDGE, SKILLS, AND ABILITIES:

·      Ability to work in a fast-paced remote environment

·      Strong problem solving abilities

·      Technical knowledge or ability to learn company systems and current sales tools

·      Demonstrated time management and organizational skills with attention to detail

·      Ability to manage and prioritize activities, multi-task, and follow tasks to completion

·      Excellent interpersonal and oral/written communication skills 

·      Aptitude and excitement to learn

·      Excellent computer skills; Microsoft Office, Outlook, Excel, SalesForce

·      Outgoing personality is a plus   

 

 

Education/Experience

·      Two or more years of customer service preferably in the beauty and wellness industry

·      Understanding of salon and spa industry with a vast knowledge of products and services

·      College degree and or licensed in the wellness and beauty industry

·      Previous B2B sales management experience

·      Position will require some travel for tradeshows, customer meetings, trainings and events

 

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.    

Quality Control Clerk

Position Title/Status:  Quality Control Clerk /Non-Exempt 

Department:  Distribution

Reports to:  Inventory Manager                                                     

 

SUMMARY OF JOB RESPONSIBILITIES:

As a Quality Control Clerk, you will play a crucial role in ensuring the quality and compliance of our products. You will collaborate with multiple departments to ensure inspections of finished goods are completed in a timely manner.  While using various techniques, meticulous attention to detail will be essential in maintaining the highest standards for our products.

KEY RESPONSIBILITIES AND DUTIES:

Inspection and Reporting:

    • Conduct final inspections of products received from vendors, identifying defects and initiating non-conforming material reports in accordance with company policy and accepted quality standards.
    • Document and communicate inspection results timely and accurately and maintain records of defects found.
    • Conduct detailed inspections when necessary to report product quality, and assist with the disposition of products.
    • Perform shipping inspections/audits as needed to guarantee the quality of outgoing products.

 

Communication and Collaboration:

    • Effectively communicate with various departments, including Product Development, Distribution, and the Customer Engagement Center (CEC), regarding inspection defects, non-conforming reports, and product quality concerns.
    • Collaborate with Managers, Coordinators, and Supervisors to ensure the maintenance of a safe working environment and the continuous improvement of product quality.

 

Documentation and Improvement:

    • Maintain expiration date audits and handle product disposition.
    • Assist in the development and improvement of assembly (kits) documentation and work instructions.
    • Maintain inspection documentation (Sales Force cases, inspection, and non-conformance reports).
    • Participate in problem-solving solutions to enhance product quality and compliance.

 

Compliance and Safety:

    • Conduct initial inbound inspections and inspections in process to uphold quality standards.
    • Maintain a safe, clean, and organized working environment.
    • Adhere to safety protocols while working in hot and cold environments, at heights, and when lifting objects up to 50 lbs.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Basic math skills and proficiency in using measurement and inspection techniques.
  • Competency in Microsoft Office Suite (Outlook, Word, Excel, etc.).
  • Basic computer skills and the ability to comprehend written instructions, specifications, and methods.
  • Strong attention to detail and commitment to maintaining product quality.
  • Effective communication skills and the ability to work collaboratively with cross-functional teams.

 

Education/Experience

  • High school or technical school education or equivalent, with a focus on mathematics.

 

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.  

 

Picker/Packer

Position Title/Status:  Picker/Packer -/Non -Exempt

Department:  Distribution

Reports to:  Fulfillment Manager  

 

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability for picking and/or packing all customer orders from picking tickets.

KEY RESPONSIBILITIES AND DUTIES:

  • Picks and/or packs product from inventory bins for customer order fulfillment.  
  • Consistently picks and/or packs orders in an accurate, concise and timely manner.
  • Ensures that product picked and/or packed is of the highest quality and damaged product and/or equipment is not shipped to customer.
  • Transports picked orders to the packing line area for packing.
  • Effectively utilizes warehouse design to minimize time spent walking to each bin location.
  • Follows protocol for first-in, first-out on all products picked and informs restock when stock levels are low.
  • Consistently performs self-checks to ensure accuracy of order fulfillment.
  • Works in conjunction with restock to report stock bin discrepancies and resolve any shipping concerns.
  • Receives and answers inquiries in a polite, pleasant and timely manner.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions. 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Must have general understanding of pick tickets; be knowledgeable of product and equipment and familiar with stock bin locations for inventory items.
  • Ability to read, count, and write to accurately complete all required documentation.
  • Ability to lift up to 50 lbs., bend, stretch, climb ladders and squat.
  • Must possess organizational and math skills and be detail oriented.
  • Ability to work effectively in a fast-paced, changing environment.

 

Education/Experience

  • Minimum of high school diploma or equivalent education

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.  

 

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