Information We Collect
We also may use Web Beacons to collect Non-Personal Information about your use of our Site and various services. A "Web Beacon" is a transparent graphic image, no larger than 1 pixel x 1 pixel, that is placed on our Site or in an e-mail that we send you. The information collected by Web Beacons (i) allows us to statistically monitor how many people are using our Site, (ii) how many people open our emails, and (iii) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our Site. When you visit a particular web page, Web Beacons notify us of your visit. Since Web Beacons are used in combination with Cookies, if you disable Cookies the Web Beacons will only detect an anonymous Site visit.
Marketing Partners Collecting Non-Personal Information on Universal's Behalf
From time to time Universal may engage third parties to collect information, on our behalf, to help Universal manage and optimize our Internet business and communications. These marketing partners help us to measure the effectiveness of our advertising and better understand how visitors use our Sites. To do this, Cookies are placed on our Site by these third parties on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners record the information coming from our sites on our behalf, the data cannot be used for any reason without our authorization. If your browser is set to reject Cookies, this Non-Personal Information will not be collected by these third parties. We do not share your Personally Identifiable Information with these marketing partners.
Personally Identifiable Information We Collect About You
As briefly discussed above, we collect Personally Identifiable Information that you provide to us when you: register with the Site, update your user profile, log-in, place an order, opt-in to receive our emails, request a catalog, or participate in a promotion or survey that asks you to submit Personally Identifiable Information. We use the Personally Identifiable Information that you provide to respond to your questions, provide the specific products or services you select, send you emails about Site maintenance and updates. By registering with Universal and/or ordering products from our Site, you may be added to our mailing list to receive catalogs from us. In the event you do not wish to receive catalogs from Universal, please contact us.
Emails to You
Upon registering with Universal, you will be automatically enrolled in our email service to receive promotional emails from Universal unless you opt-out. You can unsubscribe from the email service at any time after registration by simply clicking on the "unsubscribe" link at the bottom of any email and follow the specified instructions to opt-out. You will then be unsubscribed from the email service within 10 business days.
Emails You Send to Universal
Message Boards and other Public Forums
As a service to our users, the Site may feature message boards, blogs and other public forums where users can share information with one another. Any information shared (including Personally Identifiable) that you reveal in a blogs, message board, or other public forum is by design open to the public and is not a private, secure service. You should think carefully before disclosing any Personally Identifiable Information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, this information may also appear in third-party search engines like Google, Yahoo, Bing, etc.
We are committed to protecting the privacy of children. Neither Universal nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13.
Disclosure of Your Information
Disclosure to Third-Party Contractors/Service Providers
Disclosure of Aggregate Information
Universal may provide Aggregate Information to third parties. We do not provide Personally Identifiable Information that we collect as a part of this Aggregate Information. For example, we might inform third parties regarding the number of users of our Site and the activities they conduct while on our Site. Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask for a notice of what categories of personal information Universal Companies shares with third parties. That notice will identify the categories of information shared and include a list of the third parties with which the information was shared. If you are a California resident and would like a copy of this notice, you may submit a written request to the following address: Universal Companies, Attn: Marketing, 18260 Oak Park Drive, Abingdon, VA. 24210. Please allow 30 days for a response.
How Universal Handles Security Internally
Listed below are some of the security procedures that Universal uses to protect your privacy:
Requires both a personal username (log-in name) and a password in order for users to access their Personally Identifiable Information. When setting up an online account, you will be prompted to select a password. The retrieval of Personally Identifiable Information relating to you is only available to you if you provide the correct password that you have created. After providing your password, you may be able to edit or delete your information at any time by updating your profile.
If you forget your password, you can change it online. We do not make it a practice to give passwords out over the phone, nor will we email them to a different address than the one on file.
Use of Firewalls to protect information held in our servers.
Utilizes Secure Socket Layer (SSL) encryption in transmitting Personally Identifiable Information to our servers, for example, during the order process. SSL encryption protects your Personally Identifiable Information from being decoded by anyone other than Universal. You can tell that you are in secure mode by the following: (i) the "http" in the web address will be replaced by "https" and (ii) depending on the browser, you will see a padlock in the lower section of the browser window. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption.
· Closely monitors the limited number of Universal employees who have potential access to your Personally Identifiable Information.
Backs-up our systems to protect the integrity of your Personally Identifiable Information.
Inherent Risk of Using Internet
Despite Universal's efforts to protect your Personally Identifiable Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others. We recommend that, if you share your computer with other people, you log out and close your browser window when your session is completed. Signing off will help protect your information if you share a computer or are using a computer in a place.
18260 Oak Park Drive
Abingdon, VA 24210
1-800-558-5571 - Fax: 1-800-237-7199
International Clients call:
1-276-466-9110 - Fax: 1-276-466-1895