Business Skills for Spa Leaders

Savvy business owners, managers, and spa technicians know that technique alone will only get you so far. You may offer the best treatments in the country, but if you don’t know how to market yourself, manage profit, lead a team, or increase incremental revenue, you’re sure to fall short of your potential.

We are excited to announce that we will be launching a brand new website and refreshing the Universal Companies brand this summer! As a result, we will also be unveiling an updated e-learning platform with refreshed offerings in early fall 2018.

In the meantime, our current e-learning offerings will be on hold and unavailable on our website in anticipation for this enhanced education experience. If you need immediate brand support or have any questions, please contact our training team at, call (800) 558-5571 or text to chat at (276) 226-2765. Make sure you stay tuned for the new and improved Universal, coming soon!

Consistency in Massage Modality Training
Increases Your Bottom Line

Are you a spa manager or owner who is looking for consistent team training while facing the challenge of watching out for your bottom line? Our CEU eLearning program offers a variety of affordable massage and bodywork continuing education courses so your team can keep licensing requirements up to date while you boost staff retention and better attract high quality new hires. These online offerings are developed by nationally certified educators and include video demonstrations and downloadable reference text. All of our CEU courses also carry NCBTMB, AMTA, ABMP and State of Florida approvals. Is eLearning the best option for your team? Find out in less than ten minutes with this program overview presentation!

How to Build a Lash and Brow Bar

Lash and brow services are in high demand, and they are so easy to learn how to do! With minimal investment and just a small amount of space, you can quickly generate extra revenue introducing clients to services with high repeat booking rates.



Protecting and Respecting Client Privacy: Part 1

This presentation with Linda Howard, CEO of Alturnative, addresses why there is a need for privacy policies and training, client privacy rights under federal and state law, and common healthcare and wellness terms. Résumé-building certificate of training awarded upon successful completion of training requirements!


Protecting and Respecting Client Privacy: Part 2

This, the second in a two-part presentation with Linda Howard, CEO of Alturnative, will address the way in which privacy can be breached in a spa setting and will provide 10 tips for protecting a client’s personal information. Résumé-building certificate of training awarded upon successful completion of training requirements!


Upsell, add-on, enhance! Treatment & menu strategies
to boost your bottom line

Learn simple ways to upsell without the hard sell. Try these fresh new mini treatments, including paraffin alternatives, mini body treatments, micro peels, aromatherapy and customizations to delight your customers and increase your average ticket. A resume building certificate of training is immediately issued with successful completion of this presentation.

Skip to Top of Page

Please Log In

Logging in will allow you to access all of the features and products offered exclusively to Spa & Wellness Professionals such as Requesting a Catalog, Checking Out and My Account.

Don't have an Account? Create one now.

Not a Spa or Wellness Professional? Visit our consumer site.