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Manager of Business Analytics

Please direct responses to: Attn: Human Resources, 18260 Oak Park Drive, Abingdon, VA 24210, email: or Fax: 276-591-4491


This Position Reports to the Chief Operating Officer


Universal Companies, the leading distributor of products for the spa, wellness and esthetics industry, located in historic Abingdon, Virginia is looking for a Manager of Business Analytics to join our management team. The incumbent’s responsibilities will fall into two main categories: (1) ensuring accuracy and integrity of Universal’s strategic customer, contacts and SKU-level data; and (2) overseeing the design of dashboard analytics, data extracts, and project management. The incumbent must possess a high level of intellectual curiosity and understand how Universal’s strategic data effects the company’s performance. The ideal candidate must be a multi-faceted individual that can operate independently but at the same time be a team contributor.



  • Reporting to the Chief Operating Officer, the Manager of Business Analyticswill be responsible for leading the Company’s strategic data management function, including, but not limited to:
  • Work with IT, Finance, Marketing and Sales to:
  • Leverage existing and implement new technologies in data management to ensure the Company’s methods, policies and procedures remain current as the Company’s business evolves
  • Design, implement and manage a data review and auditing process to ensure compliance with data definitions, descriptions and standards
  • Identify and leverage opportunities to continually improve the quality of data management systems, process and standards
  • Establish and maintain policies and procedures around data governance and quality management
  • Manage and maintain the definitions, descriptions and standards utilized to the categorize the company’s strategic data
  • Guide continuous innovation and development of scorecards and key performance indicators for the organization.
  • Lead the Company’s product pricing and competitor analysis to track pricing trends in the marketplace



  • Bachelor’s Degree in Statistics, Mathematics, Computer Science, Information Systems or Accounting preferred; or related degree with relevant work experience may be considered
  • Three plus years in the areas of data integrity management and business or pricing analysis as your primary job function
  • A deep understanding of data and database architecture, data management, third party data integration and data mining
  • High level of competency in Microsoft Excel (VLOOKUP, Macros, Pivot Tables, etc.)
  • Skilled in distilling insights from data and synthesizing and crafting compelling presentations for executive audiences, both financial and non-financial
  • Ability to quickly learn new concepts, solve problems, and implement solutions
  • Creating easily digestible data visualizations, charts and presentations to be used in internal reporting
  • Strong presentation, verbal, and written communications skills
  • Strong analytical, problem-solving skills required
  • Experience and expertise with BI/BA tools and programs



  • Understanding of SQL, Relational Databases & Normalization
  • Experienced in developing, maintaining and managing Tableau driven dashboards and analytics, preferably with working knowledge of Tableau administration and architecture
  • JD Edwards and/or Oracle experience

This position description is not intended to be all-inclusive.  Incumbent will also perform other reasonably related job responsibilities as assigned by management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This position description does not constitute a written or implied contract of employment. 


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