Refresh Your Retail Services

Whether you need a fresh perspective, some minor tweaks, or a complete overhaul of your current program, you can refresh your retail with a little help from Universal Companies! We have a team of retail, spa, and marketing experts ready to help you build profitable revenue by improving your retail program.

PLANNING
The Most Important Thing You Can Do for Your Business
• Compensation Analysis Spreadsheet • Marketing
• Financial • Gap Analysis
• Compensation Review / Findings • Product Recommendations (Why)
 
PURCHASING
Developing Product Category Assortments That Represent Your Business and Your Customers
• Purchasing Plan – Recommendations • Customization Program
 
SALES & SERVICE
Techniques and Training to Create a Better Retail Culture
• Top 5 Sales Techniques • Sales Flow and Process
• Training (methods, tools/resources, expectations, testing) • Review of Existing Retail Offerings
• Standards • Sales Targets for Technicians
• Quarterly Training Plan (products purchased)  
 
FINANCIAL PERFORMANCE
Measure All Areas of Your Business Against Best-in-Class Benchmarks
• Sales - Service Analysis • Retail Sales Targets
• Quarterly Sales Goals – Incentives • Monthly Updates
 
VISUAL MERCHANDISING
Tips and Techniques for Retail Areas of Any Size
• Visual Merchandising Review • Displays/Fixtures
• Lighting • Space Planning – Identify Challenges
• Other Retail Touch Points throughout Property • Re-Merchandising w/ Seasonal Plans
 
MARKETING
Programs Designed Specifically for Your Unique Situation
• Marketing Overview • Retail as an Extension of Your Brand
• Marketing and Events Calendar • Promotional Marketing
• Groups • Annual Marketing Plan
• Demographic Study • Custom Kits and Package
 
INVENTORY MANAGEMENT
Easy-to-Follow Guidelines to Maximize Sales
• Inventory Review • Sell Through
• On Hand vs Goals • Inventory Efficiency Set Up / Plan

We recognize that every spa is unique and your goals will be varied. With four levels of consulting services, you can choose the program that best fits your needs:

  • Complimentary – A free 30-minute review of your business today, including some immediate recommendations for areas of improvement
  • Coaching - Year-round support to keep you on track and adjust when needed
  • Consulting - An on-site and in-depth analysis of your spa’s business
  • Corporate – Similar to coaching but designed for multiple-property spas with individual plans for each property

By applying proven retail strategies to a non-traditional retail environment, Á la Mode will uncover opportunities for immediate and long-term growth leading to higher profitability and success.

Get Started Today!
Give us a call or send an email and let’s work together to increase your sales, build a strong retail program and drive incremental, profitable revenue for your spa.

 

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