When Clients Ask About At-Home Dermaplaning Tools: What to Say (and How to Say It)

Clients are curious. They scroll past ads, see influencers using shiny little blades, and suddenly they’re wondering if an at-home dermaplaning tool can give them the same results as your professional service. For estheticians, that question can feel tricky. You want to stay supportive, but you also need to make the difference clear without sounding defensive.

This guide gives you talking points, creative explanations, and word-for-word responses you can use the next time a client asks.

Table of Contents

Why These Conversations Matter

When a client compares your dermaplaning service to a low-cost gadget, it’s tempting to dismiss it. But if you handle it well, these questions become an opportunity to build trust and show your expertise. The difference isn’t just what you know—it’s how you explain it in a way that makes sense to your client.

What Clients Think They’re Buying

Most clients believe an at-home tool = dermaplaning. What they’re really buying into is:

  • A quick peach-fuzz fix
  • A low-cost option
  • The convenience of skipping an appointment

That’s the whole story as they see it.

The “Invisible” Differences Clients Don’t See

Here’s how you can phrase the real differences in a client-friendly way:

  • “It’s not just hair removal.”
    “At-home tools can take off fuzz and give a little exfoliation. What I do is a professional-grade exfoliation that’s precise and customized for your skin.”
  • “It’s tailored to your skin.”
    “Dermaplaning in my treatment room isn’t just about the blade—it’s about how it preps your skin for the professional-grade products I choose specifically for your skin type and goals.”

That’s what makes your service a treatment, not just a shave.

Creative Ways to Explain the Difference

Try these quotes that keep things light and relatable:

  • Analogy:
    “It’s like the difference between a pencil and a fine-tip pen. Both can write, but one gives detail and precision the other can’t.”

  • Show and tell:
    “Here’s the kind of tool sold for home use. And here’s what I use—you can see the difference right away.”

  • Skincare connection:
    “When I dermaplane, it preps your skin so the mask or serum I use after can actually penetrate and work the way it’s supposed to. That’s not something the at-home tool is designed for.”

  • Collaboration:
    “Your tool might get you by for a quick peach fuzz shave. When you’re ready for a full reset and to get the most out of professional products, that’s where my service comes in.”

Word-for-Word Responses You Can Use

Keep these scripts ready for common client questions:

  • If they say, “But I can just do this at home.”
    “With at-home tools such as an eyebrow razor, you're able to remove some of the peach fuzz from the skin, but it won’t provide the deep exfoliation that a professional surgical blade would. Trying this at home can also irritate or damage the skin if not done carefully. What I do is a professional-grade exfoliation that preps your skin for the products I apply that are customized for your skin.”
  • If they ask, “Is your service worth the price?”
    “The difference is that I’m not just removing hair. When you schedule a dermaplaning service with a licensed professional, it’s never just dermaplaning alone. Dermaplaning is usually an enhancement to a full skin treatment, which includes targeted products like a mask, an additional exfoliant, serums, and moisturizers chosen for your skin type. That’s a benefit you don’t get at home.”
  • How is my at-home device any different from what you use?
    “Professional dermaplaning uses surgical-grade blades that are much sharper and more precise than anything available for home use. Each blade is single-use and properly disposed of after the service, ensuring the highest level of sanitation and guaranteeing a fresh, sharp blade every time.”

Final Thoughts

At-home dermaplaning tools aren’t going away. Clients will keep asking about them. Your advantage is how you frame the conversation. When you use relatable language, supportive tone, and clear analogies, clients walk away understanding that what they’re investing in isn’t just fuzz removal—it’s a professional exfoliation treatment, supported by professional products, delivered by someone who knows their skin.

 

 

Universal Companies is proud to have a team of experienced spa advisors on staff and welcomes you to consult with our professionals about spa products and supplies, including ingredients, equipment, and retail. Dedicated to the success of spa professionals everywhere, we're grateful to be recognized with multiple industry awards (thank you!) and proud to support the spa industry through mentorship and sponsorship.

Back to blog