Shipping & Return Policies – Universal Companies
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Returns & Exchanges

What is your return policy?

  • Return any product* (see exceptions below) in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.
  • After 45 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
  • Items returned to Universal Companies after 90 days will not be accepted for return or returned to you.

*EXCEPTIONS: items that ship directly from the manufacturer, HAZMAT items, custom orders, copyrighted materials, and equipment without a return authorization approval from our Customer Service Department

How do I return something to Universal Companies?

To help ensure the timely processing of returns, all returns require a Return Merchandise Authorization (RMA) number. You can received your RMA number by clicking the “Get Started” button, contacting a customer service representative at 800-558-5571, or by emailing support@universalcompanies.com

Upon receiving your submitted form, you will be informed by email if for any reason your item is non-returnable, non-refundable, or if restocking fees apply. Your RMA confirmation email will include instructions for shipping your return to Universal Companies. Original shipping charges are non-refundable, and return shipping charges are the responsibility of the customer.

Returns will be credited based on the condition of the item and/or the conditions of the return request form. Please allow 14 days for credit to be processed and issued once returned items are received.

 

What if my shipment is damaged?

Please thoroughly inspect shipments, noting damage to cartons on the freight bill. Universal Companies will not be responsible unless noted at delivery. Please keep all packing materials until items have been fully inspected. Please notify Universal Companies within 72 hours of delivery for a replacement by clicking the “Get Started” button and uploading images of your damaged shipment.

 

Something’s missing from my order. What should I do?

Please notify Universal Companies of any missing items within 72 hours of delivery for a replacement. Click the “Get Started” button, and complete the form to initiate a replacement for your missing items. Upon receiving your submitted form, you will be informed by email once your replacement order has been placed.

 

Non-Returnable Items?

The following items are non-returnable at any time: training manuals, HAZMAT items, custom orders such as tables, bolsters, or anything requiring a color selection, items that ship directly from the vendor, and any item, including equipment, without an an RMA number from our Customer Service Department.

 

The equipment I ordered isn't working. Who do I call?

For non-functioning equipment, contact Customer Service at 1-800-558-5571 within 72 hours of receipt of your order.

 

How long will it take to get my refund?

Please allow 14 days for credit to be processed and issued once returned items are received and inspected.

 

Ready to start a return?

Shipping Information

Do you ship internationally?
Yes. When placing an order for international delivery, please call Universal Companies at 800.558.5571 or email info@universalcompanies.com.

Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street address.

What are lead times?
A lead time is the shortest to longest date that a manufacturer will need to make/ship an item to a customer.

What does DS mean on my packing slip? (I did not actually receive this item.)
DS stands for a Drop Ship item. This means that an item will ship directly from the manufacturer.

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