Careers with Universal Companies
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Careers with Universal Companies

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

  • Company discretionary bonus plan
  • 401(k) with company match
  • Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
  • Personal, vacation, and sick time
  • Professional development, including complimentary online CEU courses for training and licensing requirements
  • Discounted spa products
  • Wellness programs
  • Employee / family events
  • Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

 

*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Current Job Openings

If you are interested in applying for the job opening, please submit your resume to hr@universalcompanies.com

Fulfillment Manager

Position Title/Status: Fulfillment Manager/Exempt                       Department: Distribution

Reports to: Director of Distribution                                                 Date: 1/11/23

At Universal Companies, we distribute spa & salon supplies, products, and equipment for estheticians, massage therapists, stylists, nail techs, cosmetologists, medi spas, day spas, salons, resorts, and more. We've been helping wellness providers grow their businesses for almost 40 years!

DESCRIPTION:

Responsible for managing operations on all shifts, including salaried and hourly team members in the picking and packing areas of the distribution center  

KEY RESPONSIBILITIES:

  • Maintain 100% commitment and adherence to safety policies and procedures
  • Responsible for driving individual and department performance to achieve established internal metrics and company objectives
  • Create and ensure adherence to all policies, standard operating procedures, and work instructions
  • Coordinate with Accounting, Sales, Product Development, Inventory, and Transportation to effectively and efficiently meet customer needs
  • Mentor, train and develop Supervisors and Team Members for career progression and growth
  • Ensure all customer orders are picked and packed in an accurate and timely manner
  • Facilitate process for expedited customer orders
  • Maintain proper staffing levels to maximize productivity
  • Ensure the department has appropriate supplies, including a process for replenishment of these items
  • Ensure picking and packing equipment is maintained and in good working condition
  • Attends and participates in departmental and company meetings
  • Manages/conducts projects as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum high school diploma or equivalent education
  • Knowledgeable of distribution center processes
  • Knowledgeable of products and equipment stocked in the warehouse
  • Excellent interpersonal and oral/written communication skills
  • Excellent organizational skills with acute attention to detail
  • Proficient in Microsoft Excel
  • Ability to lift 50 lbs. and up to 90 lbs. with assistance
  • Ability to operate a forklift and/or become certified to operate equipment
  • Ability to work effectively in a fast-paced, changing environment

Education/Experience

  • Minimum of high school diploma or equivalent education

Preferred Qualifications:

  • Working knowledge of Oracle JD Edwards
  • Bachelor’s degree in Engineering, Operations, or related field

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Picker/Packer  

Position Title/Status: Picker/Packer -/Non-Exempt                                              

Department: Distribution

Reports to: Fulfillment Manager                                                                

 

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability for picking and/or packing all customer orders from picking tickets.

 

KEY RESPONSIBILITIES AND DUTIES:

  • Picks and/or packs product from inventory bins for customer order fulfillment.
  • Consistently picks and/or packs orders in an accurate, concise and timely manner.
  • Ensures that product picked and/or packed is of the highest quality and damaged product and/or equipment is not shipped to customer.
  • Transports picked orders to the packing line area for packing.
  • Effectively utilizes warehouse design to minimize time spent walking to each bin location.
  • Follows protocol for first-in, first-out on all products picked and informs restock when stock levels are low.
  • Consistently performs self-checks to ensure accuracy of order fulfillment.
  • Works in conjunction with restock to report stock bin discrepancies and resolve any shipping concerns.
  • Receives and answers inquiries in a polite, pleasant and timely manner.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Must have general understanding of pick tickets; be knowledgeable of product and equipment and familiar with stock bin locations for inventory items.
  • Ability to read, count, and write to accurately complete all required documentation.
  • Ability to lift up to 50 lbs., bend, stretch, climb ladders and squat.
  • Must possess organizational and math skills and be detail oriented.
  • Ability to work effectively in a fast-paced, changing environment.

 

Education/Experience

  • Minimum of high school diploma or equivalent education
  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

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