Careers with Universal Companies
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Careers with Universal Companies

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

  • Company discretionary bonus plan
  • 401(k) with company match
  • Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
  • Personal, vacation, and sick time
  • Professional development, including complimentary online CEU courses for training and licensing requirements
  • Discounted spa products
  • Wellness programs
  • Employee / family events
  • Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

 

*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Current Job Openings

If you are interested in applying for the job opening, please submit your resume to hr@universalcompanies.com

Training Facilitator

Position Title/Status: Training Facilitator/ Exempt/Remote

Department: Customer Experience Center

Reports to: Corporate Training Manager                                             Date: 5/10/2022

SUMMARY OF JOB RESPONSIBILITIES:

The Trainer is responsible for new hire training, as well as reoccurring training. They collaborate with the Corporate Training Manager to determine training needs. Additionally, the Trainer will monitor and access calls and well and conduct assessments.

KEY RESPONSIBILITIES AND DUTIES:

  • Conducts new hire training as well as training across all teams as new changes/process rollouts happen.
  • Facilitating the new hire process for the Customer Experience Center which entails classroom training and on the job training. The facilitator will train on Soft skills, systems, metrics & products preparing new hires to be ready to take calls and be successful.
  • May also provide one on one training for employees transitioning to new positions or a new hire that may need extra assistance.
  • Keep training classes engaged, learning and on track for graduation.
  • Meets regularly with the Corporate Training Manager and the CEC leadership.
  • Assists in creating/modifying and delivering training assessments for all training classes
  • Assist in keeping the user guide up to date with processes and changes across the company.
  • Assist in creating training content in Salesforce using What fix
  • Receives assessments on training and modifies approach according to feedback provided and as directed by the Corporate Training Manager or CEC leadership.
  • Regularly reviews processes pinpointing areas of opportunity and/or improvement
  • Stays up to date on all Universal Companies products and systems in order to expertly train staff
  • Creates video training for employees to access as needed.
  • Monitors new hire employees and provides feedback and recommendations to management staff
  • Other duties assigned as needed

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Prior Call Center experience preferably in a multi-channel environment
  • Prior sales experience in a call center environment
  • Experience using Salesforce, JDE and Zendesk
  • Excellent understanding of the customer experience
  • Excellent interpersonal and oral/written communication skills
  • Excellent MS Office computer skills.  
  • Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion.
  • Ability to work independently in a fast-paced environment
  • Ability to work a flexible schedule; some nights, weekends or holiday may be required
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Education/Experience

  • Prior spa or wellness experience, preferred
  • Licensed professionals welcome
  • Degree in a related field, preferred
  • Prior training experience required

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Fulfillment Shift Supervisor

Position Title/Status: Accounts Receivable Manager / Exempt

Department: Distribution

Reports to: Fulfillment Manager

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability to coordinate the activities of the workers concerned with the picking and packing of all merchandise being shipped to Universal’s customers. Is responsible for the performance and actions of the shift and personnel assigned to incumbent.

KEY RESPONSIBILITIES AND DUTIES:

  • Assists Fulfillment Manager in supervising picking and packing crews and areas, equipment, team members, and department metrics.
  • Helps to evaluate team member and department performance.
  • Trains new team members.
  • Ensures that all customer and associate orders are picked and packed in an accurate and timely manner.
  • Pushes through pick tickets for customer pick up and associate orders.
  • Ensures that all customer orders are packaged appropriately to avoid damage in shipment.
  • Pick and packs orders as necessary.
  • Provides back up for Pick Ticket Clerk.
  • Adjusts associate work schedules to maximize productivity.
  • Ensures the appropriate boxes and other packing materials are available to the pack lines.
  • Keeps metrics on performance of pickers and packers.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.
  • Performs other duties and responsibilities as required or requested.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Knowledgeable of warehousing processes.
  • Knowledgeable of products and equipment stocked in the warehouse.
  • Excellent interpersonal and oral/written communication skills.
  • Excellent organizational skills with acute attention to detail.
  • Proficient in computers and software applications – JD Edwards and Excel preferred.
  • Ability to lift 50 lbs. and up to 90 lbs. with assistance.
  • Ability to operate a forklift and/or become certified to operate equipment.
  • Ability to work effectively in a fast-paced, changing environment.
  • Must have an understanding of the complete organizational structure of Universal Companies.

 

Education/Experience

  • Minimum of high school diploma or equivalent education

Experience in the following a big plus:

  • Knowledge of warehousing processes
  • Knowledge of products and equipment

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

  •  

Accounts Receivable Manager

Position Title/Status: Accounts Receivable Manager / Exempt

Department: Finance

Reports to: Controller

 SUMMARY OF JOB RESPONSIBILITIES:

Incumbent will manage, accounts receivable, collections, customer credit analysis, sales tax management and ad hoc financial analysis.  

KEY RESPONSIBILITIES AND DUTIES

  • Accounts Receivable management
  • Manage monthly close process including journal entry preparation and general ledger reconciliation
  • Sales tax management including database maintenance, return processing and ongoing nexus monitoring
  • Customer credit analysis
  • Monthly, quarterly and yearly financial analysis

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Three (3) to ten (10) experience managing accounting/finance function.
  • Specific experience with Accounts Receivable management in a corporate environment.
  • Knowledge of finance and accounting principles (GAAP as applied to small business).
  • Knowledge of ERP systems and financial software

 

EDUCATION/EXPERIENCE

  • Bachelor’s Degree in Finance, Accounting or Business with strong Accounting experience

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

  •  

Product Development Coordinator

This job will be onsite in Abingdon, VA

Position Title/Status: Product Development Coordinator/Exempt

Department: Product Development, Merchandising, & Education

Reports to: Director of Product Development & Education

SUMMARY OF JOB RESPONSIBILITIES:

We are looking for an intelligent and aspiring Product Development Coordinator who can work with a wide range of internal team members and external suppliers to support the Product Development, Merchandising, & Education team. The ideal candidate for this position would be a team player with strong communication skills who is detail-oriented and able to move back and forth between tasks seamlessly. To be successful you must be willing and eager to learn new duties and programs. In a week’s time in this role, you may assist with the following:

  • Gathering product data including pricing, content, images and copy for new products during onboarding process or audits.
  • Take images of new or existing products for PD & Merchandising Managers or Vendor
  • Assist with review and testing of products in warehouse or office for Quality Control
  • Assist with communication between Warehouse, Purchasing, Customer Service, and PD when there are discrepancies or product issues
  • Enter regular, sample, or prize winner orders for customers, trainers, outside educators, and PD team members
  • Provide UPS, FedEx, or Trucking tracking information to Director of PD & EDU or PD team
  • Collaborate with PD & Merchandising Managers to inspect and approve new products prior to being placed into warehouse inventory
  • Manage and inventory samples and products in PD Office Suite
  • Tidy and organize the PD Office Suite
  • Work with the Marketing & Creative department to input data for a various projects
  • Scheduling meetings for the Director of PD & EDU
  • Creating video tutorials or introductions for new programs
  • Reviewing copy, pricing, and images for new products or line extensions
  • Submitting invoices or budget requests to the Accounting department

KEY SKILLS AND ABILITIES TO BE SUCCESSFUL IN THIS ROLE:

  • Strong organizational skills
  • Ability to multi-task without losing focus
  • Self-starter who is willing to learn new programs
  • Comfortable with technology
  • Ability to communicate with all employees across the company, including executives, the founder, and outside vendors
  • Open to coaching and development
  • Thrives in a collaborative team setting

KEY RESPONSIBILITIES AND DUTIES:

  • Attend meetings with Product Development and Vendor Management to assist in onboarding and promoting new products
  • Create and maintain a check in/check out process and inventory list for Product Development Samples
  • Assists with Quality Control and Product Testing
  • Maintains QC & Product Testing log and inventory of testing supplies
  • Batch testing multiple brands of lash and brow tint on a monthly/quarterly basis
  • Maintains a clean, orderly, and organized PD work suite
  • Loads software onto Skin Analysis computers prior to shipping
  • Assigns Zen Desk tickets to appropriate PD Manager and tracks age of ticket
  • Tracks PD Manager Assignments and projects
  • Monitor communication between PD and Vendor Management
  • Monitor communication between PD and Customer Service
  • Maintain and update key Google documents for PD Department
  • Assist with Pricing, Brand, and Modality audits for Salesforce, JDE, and Shopify
  • Helps manage PD projects in Asana and Trello
  • Attend Daily PD/Marketing/Vendor Management Touch Base meeting and maintain New Product Onboarding Workflow Document
  • Assist in scheduling meetings and calls for Director of PD & EDU or other members of the PD team
  • Provide support in adding course content to online education platform as needed
  • Work with Marketing and Creative Teams to input data for creation of catalogs and pricelists
  • Assist in pulling competitive data and report findings to the PD team
  • Assist with compiling and sending invoices and budgeting documents to the Accounting department
  • Assist with creation of video content including tutorials or trainings on new programs as needed
  • Communicate product changes, updates, and substitution products with the marketing & sales teams
  • Manage product training needs in the new product onboarding workflow process
  • Manage discontinued SKU list and process
  • Assist with planning department events or meetings
  • Review the daily purchasing report and work with PD to determine which new SKU’s are approved to order and communicate this info to Purchasing
  • Assist with having discontinued SKU’s published to SpaZilla
  • Support and assist Director of PD & EDU with planning of Trade Shows and Industry Events as needed
  • Support and assist Director of PD & EDU with managing time off and calendars for PD team
  • Other projects and support as needed

Education/Experience:

  • Proficient in PowerPoint, Word, Excel, and the Google Office Suite
  • Marketing, Communications or Business degree preferred
  • 1 – 2 years of experience in a business environment

Experience in the following a big plus:

  • Esthetics, Cosmetology, Nail Tech, or Massage Therapy License
  • Salon or Spa Experience

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Vice President, Logistics and Distribution

Position Title/Status: Vice President, Logistics and Distribution/Exempt

Department: Operations/Distribution

Location – Abingdon, VA

Reports to: CEO

Vice President, Logistics and Distribution

The Vice President, Logistics and Distribution manages the transfer of all goods and related services of Universal Companies. Inc. to facilitate smooth business operations. Skills include planning, control of goods, implement, and transport goods from the suppliers to the customers as well as proven leadership capabilities in the areas of effective communication and building and maintaining company culture.  

Universal Companies, Inc.

Universal is the leading wholesale supplier of spa and wellness products for 38 years. Universal ships approximately 150,000 to 350,000 packages per year. Its customers include a full range of spas (B2B) as well as a new direct to consumer channel (B2C).

The Universal Logistics Supply Chain consists of the following components:

  • 50,000 square foot warehouse
  • 8,400 unique SKU’s
  • 860,000 items in inventory
  • 600 to 1,500 packages shipped daily
  • Four shipping carriers: UPS, USPS, FedEx, and LTL freight

The Universal supply chain is effective, however some of the procedures may be dated and require optimization. The VP, Logistics and Distribution will lead the team into the next generation of efficient and cost-effective excellence utilizing current industry best practices.

Vice President, Logistics and Distribution Responsibilities and Duties

The Vice President, Logistics and Distribution will oversee all product related logistics including inbound, stocking, warehousing, and outbound functions. The VP will oversee the operation of all departments involved with each of the supply chain functions and coordinate with other company departments to ensure an efficient flow of products.

The Vice President, Logistics and Distribution will evaluate, analyze, develop, and implement policies, strategies, and goals to achieve the vision for the company. The Vice President, Logistics and Distribution must also work well with managers and stakeholders, as well as gathering input from other employees or departments.

Strong communication skills are important, the ideal candidate will work with a variety of people daily, including third parties, supply chain staff, and corporate executives. There is a possibility of direct communication with customers in some situations, so customer service skills are important. Always ensure that logistics goals are met for both customer satisfaction, cost effectiveness, and the growth of the company, as well as solve problems regarding fulfillment, operational efficiency, and generating profits.

The Vice President, Logistics and Distribution must solve issues or problems relating to transportation contractors and routes to maximize efficiency and profits. Negotiation skills and the ability to work in a fast pace, high pressure environment are a must. In addition, the Vice President, Logistics and Distribution must have at least three years overseeing all the supply chain components for a company of approximately the same or greater number of outbound and inbound products as that of Universal.

The ideal candidate will have a strong history of working daily in one or all the supply chain functions combined with experience serving in a management capacity for all functions of the supply chain.

 Management Responsibilities

  • Oversee the purchasing, transporting, warehousing, and shipping of materials and products.
  • Ensure that all steps in supply chain meet regulations, quality, and timeliness goals.
  • Record data and strategize to meet sales and delivery goals, reduce costs, and forecast market needs.
  • Build relationships with stakeholders including vendors, factory staff, clients, carriers, etc.
  • Manage the quarterly and annual budgeting process and P&L responsibilities.
  • Monitor performance to proactively identify efficiency issues and propose solutions.
  • Maintain a working knowledge of all phases of operations.

Operations Job Responsibilities

  • Oversee day-to-day company operations.
  • Define and implement operations strategy, structure, and processes.
  • Coordinate support to operations throughout the business.
  • Interview, hire, train, and mentor the operations team.
  • Provide regular performance updates to the senior leadership team.

Qualifications/Skills

  • Proven track record as a team leader with an understanding of management practices
  • Demonstrated project and budget management skills
  • Strong business acumen with a broad understanding of fundamental business principles
  • Analytical problem-solving skills with an impeccable attention to detail
  • Ability to set overall strategy and drive process improvement
  • Excellent oral and written communication skills
  • Strong interpersonal skills with ability to collaborate and build a consensus and positive team morale in a high-pressure environment
  • Must be a strong writer and organizer.
  • Proficiency in Microsoft Office (Outlook, Excel, Project Management)

 

A bachelor’s or master’s degree is generally desirable, but the degree may be substituted with at least five years’ experience in supply chain logistics management.

 

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better. We help our customers manage and grow their businesses. We are profitable, growing and committed to building an outstanding team. Our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. We realize that talented people have options, and those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Reflective of the area’s strong sense of community, the Universal family of employees has a true passion for all things spa and wellness

Product Development & Merchandising Manager, Equipment

SUMMARY OF JOB RESPONSIBILITIES:

The Product Development and Merchandising Manager, Equipment is responsible for merchandise strategy, vendor relationships, and execution of new product development for their assigned products and brands in the equipment category. Additionally, the Product Development and Merchandising Manager is responsible for managing the product and brands ongoing profitability, with emphasis placed on Signature and Focus brands.

KEY RESPONSIBILITIES AND DUTIES:

 

  • Responsible for selecting and proposing new products for their respective categories/brands.
  • Continuously evaluate gaps within current categories, researching potential vendors who they believe will offer profitable products to round out their categories
  • Responsible for documenting and reviewing products that are submitted by vendors, including existing brand line extensions or for new brands within their category
  • Responsible for ensuring the correct set up of sku, options and content in Salesforce.
  • Coordinate with Purchasing, Distribution, Sales and Marketing to ensure a successful product launch, including the set-up of sku’s, sales training, product content and ensuring the product has been received.
  • Review excess inventory oversight by selecting and proposing products to be discontinued, based on past sales performance, profitability and future potential.
  • Maintain product relevance and positioning of each product using marketing tools.
  • Initiate competitive review of products and make recommendations for price changes.
  • Monitor the profitability and sales growth by assigned categories, brands and individual products. Make recommendations to Marketing as to how improvements can be made for further sales increases.
  • Monitor the returns and reviews for products within the assigned brands and categories, paying specific attention to quality issues.
  • Provide information on sales and client training opportunities offered by the vendor.

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Experience in skincare sales, skincare product development, esthetics, spa operations or consulting is preferred
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization
  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
  • Ability to assess the impact of new requirements on Salesforce and other integrated systems

 

Education/Experience

  • Preferred esthetics license.
  • Four-year degree in business or equivalent work experience in a related field is a plus.

 

Experience in the following a big plus:

  • Customer Service Experience
  • Understanding of Salon and Spa Equipment

Picker/Packer  

Position Title/Status: Picker/Packer -/Non-Exempt                                              

Department: Distribution

Reports to: Fulfillment Manager                                                                

 

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability for picking and/or packing all customer orders from picking tickets.

 

KEY RESPONSIBILITIES AND DUTIES:

  • Picks and/or packs product from inventory bins for customer order fulfillment.
  • Consistently picks and/or packs orders in an accurate, concise and timely manner.
  • Ensures that product picked and/or packed is of the highest quality and damaged product and/or equipment is not shipped to customer.
  • Transports picked orders to the packing line area for packing.
  • Effectively utilizes warehouse design to minimize time spent walking to each bin location.
  • Follows protocol for first-in, first-out on all products picked and informs restock when stock levels are low.
  • Consistently performs self-checks to ensure accuracy of order fulfillment.
  • Works in conjunction with restock to report stock bin discrepancies and resolve any shipping concerns.
  • Receives and answers inquiries in a polite, pleasant and timely manner.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Must have general understanding of pick tickets; be knowledgeable of product and equipment and familiar with stock bin locations for inventory items.
  • Ability to read, count, and write to accurately complete all required documentation.
  • Ability to lift up to 50 lbs., bend, stretch, climb ladders and squat.
  • Must possess organizational and math skills and be detail oriented.
  • Ability to work effectively in a fast-paced, changing environment.

 

Education/Experience

  • Minimum of high school diploma or equivalent education
  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

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