Careers with Universal Companies
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Careers with Universal Companies

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

  • Company discretionary bonus plan
  • 401(k) with company match
  • Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
  • Personal, vacation, and sick time
  • Professional development
  • Discounted spa products
  • Wellness programs
  • Employee / family events
  • Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

 

*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Current Job Openings

If you are interested in applying for the job opening, please submit your resume to hr@universalcompanies.com

Staff Accountant

Position Title/Status: Staff Accountant / Exempt           Department: Finance

Reports to: Accounting Manager                    

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent will provide support in preparation of monthly bank reconciliations, payroll processing, sales tax management and preparation for month-end.

KEY RESPONSIBILITIES AND DUTIES:

  • Journal Entry preparation
  • Domestic bank reconciliations
  • Payroll processing
  • Sales tax management including database maintenance and return processing
  • Accounts Payable and Accounts Receivable support
  • Other duties as assigned and necessary

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Experience with bank reconciliations with a high number of transactions.
  • Knowledge of finance and accounting principles.
  • Knowledge of ERP systems is a plus

 

EDUCATION/EXPERIENCE

  • Bachelor’s Degree in Finance, Accounting or Business with strong Accounting experience

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Account Manager – Corporate Accounts

Position Title/Status: Account Manager/Corporate Accounts/Exempt

Department: Sales                                           Reports to: Sales Operations Manager                          

SUMMARY OF JOB RESPONSIBILITIES:

The Account Manager position acts as liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our goods and services according to customer needs. The account manager will set up, manage and develop business accounts to initiate and maintain favorable relationship with clients. Account managers will also support the project management in partnership with their FF&E partners.

 

Account Manager will work in tandem with Sales Directors and Managers to provide the highest level of customer service while increasing sales volume with assigned accounts through enhanced customer interaction with decision makers as assigned. Account Managers will be responsible for the day to day account activities as outlined below while also supporting all business development efforts as executed by the Sales Directors.

 

   

KEY RESPONSIBILITIES AND DUTIES:

  • Supports Sales Directors and Managers to provide the highest level of customer service
  • Properly utilize program and procedures to ensure accuracy with all transitions
  • Work directly with assigned team to grow customer revenue and loyalty
  • Completes customer service interactions to addresses and resolve issues while referring more complex issues to the customer service department
  • Prepares customer quotes and process customer orders via defined channels.
  • Daily follow up may include on-hold orders, quotes, declined credit card activity and changes in due date pertaining to backorders and more as defined by the department
  • Maintains existing customer database with accurate and up-to-date information
  • Works with other process channels such as faxed order, emails, Live Chat, and more
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
  • Keeps immediate supervisor and team promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong commitment to customer service and client care
  • Demonstrated organizational skills, problem solver and attention to detail
  • Ability to prioritize activities, multi-task, prioritize and manage several different tasks at once
  • Excellent interpersonal skills and oral/written communication skills
  • Preferred understanding of the spa/salon industry and related products which may include Esthetician License and/or Massage Therapy License, Nail Technician and/or Cosmetology License
  • Excellent computer skills; Microsoft Office, Outlook, RMS, Excel and experience with Oracle based systems preferred
  • Outgoing personality that is polite and diplomatic is a plus

 

Education/Experience

  • Minimum of high school diploma or equivalent education

Experience in the following a big plus:

  • Customer service experience
  • Understanding of salon and spa products

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Sales Manager – National or Key Accounts

Position Title/Status: Sales Manager – National or Key Accounts /Exempt        

Department: Sales

Reports to: Sales Director                                                                 Date: 3.30.21

SUMMARY OF JOB RESPONSIBILITIES:

This position supports the sales nationally for key accounts or assigned customers, with responsibility for driving sales growth. The Sales Manager is responsible for lead generation, qualification, negotiation and closing sales. Other responsibilities will include communicating with customers, accountability for learning and retaining specific product/brand/equipment information that will be essential to this position based on the number of individual items and brands distributed by Universal Companies.

 

KEY RESPONSIBILITIES AND DUTIES:

  • Process customer orders via defined channels
  • Identify and cultivate quality leads and nurture them from new and existing customers
  • Properly utilize channels and procedures to ensure accuracy with all transitions
  • Actively participates in on-going training/education to learn/retain product and brand information
  • Required to assist new and existing customers with selection of product and/or equipment in a professional and knowledgeable manner
  • Completes customer service interactions to addresses and resolve minor issues while referring more complex issues to the customer service department
  • Prepares customer quotes and presentations
  • Daily follow up may include on-hold orders, quotes, declined credit card activity and changes in due date pertaining to backorders and more as defined by the department
  • Maintains existing customer database with accurate and up-to-date information
  • Works with other process channels such as faxed order, emails, Live Chat, and more

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to work in a fast-paced fun environment
  • Proven high volume data entry work experience
  • High typing speed and accuracy
  • Technical ability with current sales tools
  • Demonstrated time management and organizational skills with attention to detail
  • Ability to manage and prioritize activities, multi-task, and follow tasks to completion
  • Excellent interpersonal and oral/written communication skills
  • Preferred understanding of the spa/salon industry and related products
  • Aptitude and excitement to learn
  • Excellent computer skills; Microsoft Office, Outlook, RMS, Excel and experience with Oracle based systems preferred
  • Outgoing personality is a plus

 

Education/Experience

  • Minimum of high school diploma or equivalent education

Experience in the following a big plus:

  • Customer service experience
  • Understanding of salon and spa products
  • Previous regional B2B sales experience
  • Requires travel for tradeshows, customer meetings, trainings and events
  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Sales Manager – Inside Sales

Position Title/Status: Sales Manager – Inside Sales / Exempt      

Department: Sales

Reports to: Director of Sales                                               Date: 3.30.21

SUMMARY OF JOB RESPONSIBILITIES:

This position supports the sales within a specific customer demographic or assigned customers, with responsibility for driving sales growth and customer acquisition. The Inside Sales Manager is responsible for assigned lead qualification, negotiation and closing sales. Other responsibilities will include communicating with customers, including managing customer service issues. Manager will be accountable for learning and retaining specific product/brand/equipment information that will be essential to this position based on the number of individual items and brands distributed by Universal Companies.

 

 

KEY RESPONSIBILITIES AND DUTIES:

  • Cultivate quality leads and nurture them from new and existing customers
  • Properly utilize channels and procedures to ensure accuracy with all transitions
  • Process customer orders via defined channels
  • Actively participates in on-going training/education to learn/retain product and brand information
  • Required to assist new and existing customers with selection of product and/or equipment in a professional and knowledgeable manner
  • Completes customer service interactions to addresses and resolve minor issues while referring more complex issues to the customer service department
  • Prepares customer quotes and presentations
  • Daily follow up may include on-hold orders, quotes, declined credit card activity and changes in due date pertaining to backorders and more as defined by the department
  • Maintains existing customer database with accurate and up-to-date information
  • Works with other process channels such as faxed order, emails, Live Chat, and more

 

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to work in a fast-paced fun environment
  • Proven high volume data entry work experience
  • High typing speed and accuracy
  • Technical ability with current sales tools – salesforce, shopify
  • Demonstrated time management and organizational skills with attention to detail
  • Ability to manage workload - prioritize activities, multi-task, and follow tasks to completion
  • Excellent interpersonal and oral/written communication skills
  • Preferred understanding of the spa/salon industry and related products
  • Aptitude and excitement to learn
  • Excellent computer skills; Microsoft Office, Outlook, RMS, Excel and experience with Oracle based systems preferred
  • Outgoing personality is a plus

 

 

Education/Experience

  • Minimum of high school diploma or equivalent education

Experience in the following a big plus:

  • Customer service experience
  • Understanding of salon and spa products
  • Previous B2B account management or sales experience

Requires some travel for tradeshows, customer meetings, trainings and events

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Remote Call Center Sales Associate

 

JOB DESCRIPTION

Position Title/Status: Remote Call Center Sales Associate/Non –Exempt

                                       

Department: Sales

 

Reports to: Sales & Service Center Supervisor with Lead Oversight

 

Date: 3/17/2021

 

Summary of Responsibilities:

All sales associates are required to provide excellent customer service to customers via all applicable channels. Sales associates are required to upsell/cross sell and participate in all promotional and incentive offerings. Sales associates are categorized by their level of expertise.

 

Key Responsibilities and Duties:

Sales Associate 1

Processes the following orders/tickets:

  1. a) Zendesk tickets
  2. b) International orders
  3. c) Employee orders
  4. d) Equipment orders

 

  • Director escalated customer service issues
  • Rekeys
  • Responds to chat communication
  • Resolves invoice issues
  • Processes web holds
  • Processes web reviews
  • Assists with Helpdesk Chat
  • Assists with creating/writing work instructions
  • Mentors peers
  • Utilizes resources to ensure calls and orders are handled properly
  • Participates in all required training
  • Send sales leads/escalations to the appropriate resources
  • Reach out to other departments to ensure customers receive the highest level of service
  • Other duties, as assigned

 

Sales Associate 2

  • Answers inbound calls
  • Processes sales calls
  • Processes service calls
  • Processes outside sales orders
  • Processes OS&E orders
  • Answer technical questions from customer
  • Corporate account orders
  • Answers product questions
  • Processes returns
  • Resolves invoice issues
  • Utilizes resources to ensure calls and orders are handled properly
  • Participates in all required training
  • Send sales leads/escalations to the appropriate resources
  • Reach out to other departments to ensure customers receive the highest level of service
  • Other duties, as assigned

 

Sales Associate 3

  • Answer inbound calls
  • Processes sales only phone calls
  • Utilizes resources to ensure calls and orders are handled properly
  • Participates in all required training
  • Send sales leads/escalations to the appropriate resources
  • Reaches out to leadership for answers, rather than utilize Helpdesk Chat
  • Other duties, as assigned

 

Knowledge, Skills, Abilities:

  • Preferred - Esthetician License and/or Massage Therapy License
  • Preferred – Nail Technician and/or Cosmetology License
  • Prior call center experience is a plus
  • Excellent interpersonal and oral/written communication skills
  • Excellent computer skills; Microsoft Office
  • Demonstrated organizational skills, accuracy, and attention to detail
  • Ability to prioritize activities, multi-task, and follow tasks to completion
  • Customer Service
  • Inbound Sales

 

Education/Experience

  • Minimum of high school diploma or equivalent education

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

 

 

Picker/Packer  

Position Title/Status: Picker/Packer -/Non-Exempt                                              

Department: Distribution

Reports to: Fulfillment Manager                                                                

 

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability for picking and/or packing all customer orders from picking tickets.

 

KEY RESPONSIBILITIES AND DUTIES:

  • Picks and/or packs product from inventory bins for customer order fulfillment.
  • Consistently picks and/or packs orders in an accurate, concise and timely manner.
  • Ensures that product picked and/or packed is of the highest quality and damaged product and/or equipment is not shipped to customer.
  • Transports picked orders to the packing line area for packing.
  • Effectively utilizes warehouse design to minimize time spent walking to each bin location.
  • Follows protocol for first-in, first-out on all products picked and informs restock when stock levels are low.
  • Consistently performs self-checks to ensure accuracy of order fulfillment.
  • Works in conjunction with restock to report stock bin discrepancies and resolve any shipping concerns.
  • Receives and answers inquiries in a polite, pleasant and timely manner.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Must have general understanding of pick tickets; be knowledgeable of product and equipment and familiar with stock bin locations for inventory items.
  • Ability to read, count, and write to accurately complete all required documentation.
  • Ability to lift up to 50 lbs., bend, stretch, climb ladders and squat.
  • Must possess organizational and math skills and be detail oriented.
  • Ability to work effectively in a fast-paced, changing environment.

 

Education/Experience

  • Minimum of high school diploma or equivalent education
  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

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