Careers with Universal Companies

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

  • Company discretionary bonus plan
  • 401(k) with company match
  • Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
  • Personal, vacation, and sick time
  • Professional development, including complimentary online CEU courses for training and licensing requirements
  • Discounted spa products
  • Wellness programs
  • Employee / family events
  • Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

 

*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Current Job Openings

If you are interested in applying for the job opening, please submit your resume to hr@universalcompanies.com

Picker/Packer

Position Title/Status:  Picker/Packer -/Non -Exempt

Department:  Distribution

Reports to:  Fulfillment Manager  

 

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability for picking and/or packing all customer orders from picking tickets.

KEY RESPONSIBILITIES AND DUTIES:

  • Picks and/or packs product from inventory bins for customer order fulfillment.  
  • Consistently picks and/or packs orders in an accurate, concise and timely manner.
  • Ensures that product picked and/or packed is of the highest quality and damaged product and/or equipment is not shipped to customer.
  • Transports picked orders to the packing line area for packing.
  • Effectively utilizes warehouse design to minimize time spent walking to each bin location.
  • Follows protocol for first-in, first-out on all products picked and informs restock when stock levels are low.
  • Consistently performs self-checks to ensure accuracy of order fulfillment.
  • Works in conjunction with restock to report stock bin discrepancies and resolve any shipping concerns.
  • Receives and answers inquiries in a polite, pleasant and timely manner.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions. 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Must have general understanding of pick tickets; be knowledgeable of product and equipment and familiar with stock bin locations for inventory items.
  • Ability to read, count, and write to accurately complete all required documentation.
  • Ability to lift up to 50 lbs., bend, stretch, climb ladders and squat.
  • Must possess organizational and math skills and be detail oriented.
  • Ability to work effectively in a fast-paced, changing environment.

 

Education/Experience

  • Minimum of high school diploma or equivalent education

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.  

 

Vice President of Prime Sales

Position Title/Status: Vice President of Prime Sales/Exempt

Department:  Sales

Reports to:  CMO

Location: Abingdon, VA or Remote  

 

SUMMARY OF JOB RESPONSIBILITIES:

The Vice President of Prime Sales will drive growth within our Prime customer segment, which largely consists of solo practitioners and day spas. This role involves identifying opportunities to increase wallet share from existing customers and developing relationships with new customers. The ideal candidate will work with the sales team, manage initiatives, and represent Universal Companies at industry events and trade shows.

KEY RESPONSIBILITIES AND DUTIES:

  • Strategic Sales Management:

    · Develop and implement sales strategies to exceed revenue targets for the Prime customer segment.

    · Analyze market trends and customer needs to identify growth opportunities.

    · Collaborate with the sales team to enhance techniques and align with company objectives.

    Customer Relationship Management:

    · Build and maintain strong relationships with Prime customers to increase wallet share and loyalty.

    · Develop personalized sales plans for key accounts to maximize potential.

    · Address customer concerns and ensure high satisfaction.

    New Customer Development:

    · Identify and target potential new Prime customers, guide them through the initial order process, and foster long-term relationships.

    · Work with the marketing team on lead generation campaigns.

    · Track new customer acquisition metrics and report on them, adjusting strategies as needed.

    Team Leadership:

    · Lead and support the Prime sales team to foster a collaborative and high-performance culture.

    · Conduct regular training sessions to improve team skills and product knowledge.

    · Set performance goals and conduct regular evaluations for team success.

    Travel and Trade Shows:

    · Represent Universal Companies at industry events.

    · Network with industry professionals to promote the Universal Companies brand and identify business opportunities.

    · Coordinate with the events team for successful trade show participation.

    Reporting and Analysis:

    · Prepare and present regular sales reports to the CMO and executive team.

    · Use data insights to refine sales strategies and improve performance.

    · Monitor competition and adjust tactics to stay ahead.

    · Participate in the development and management of the expense budget for the Prime Team.

Experience

  • Preferably experienced in a senior sales role in spa, wellness, or beauty.
  • Strong understanding of the Prime customer segment and its unique needs.
  • Excellent leadership, communication, and interpersonal skills.
  • The ability to travel is required.
  • Proficient in Salesforce.
  • Proven track record of exceeding sales targets.
  • Previous experience in regional B2B sales.
  • Accustomed to participating in tradeshow environments, customer meetings, and training sessions.

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.