Careers with Universal Companies
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Careers with Universal Companies

Universal Companies is the ultimate spa and wellness resource, providing education, products, and supplies to thousands of day spas, resort spas, medical spas, salons and independent practitioners around the world. Our business is only good when their businesses are better, so we help our customers manage and grow their businesses. Profitable and growing, we’re committed to building an outstanding team, as our company culture is built on passionate people. The team is highly incentivized to do well, and we’re invested in the future of each person. Because we realize that talented people have options, those who choose Universal Companies mean a great deal to us. We want you to grow professionally, have a lot of fun, and be surrounded by the best. Join the Universal family of employees–we have a true passion for all things spa!

We offer great benefits like:

  • Company discretionary bonus plan
  • 401(k) with company match
  • Competitive benefits package (healthcare / dental / vision / LTD / life / supplemental)
  • Personal, vacation, and sick time
  • Professional development
  • Discounted spa products
  • Wellness programs
  • Employee / family events
  • Beautiful location*

There are many areas of opportunity for a career with Universal Companies, so please contact us at HR@universalcompanies.com to find out how you could grow with us.

 

*Universal Companies is at home in the historic small town of Abingdon, Virginia, which is nestled in the beautiful Blue Ridge Mountains of Southwest Virginia and was voted one of the top two "Best Southern Small Towns" by USA Today readers in 2015.

Current Job Openings

If you are interested in applying for the job opening, please submit your resume to hr@universalcompanies.com

Purchasing Specialist

Position Title/Status:  Purchasing Specialist/Non -Exempt       Department:  Sales

Reports to:  Sales Operations Manager Date:  8/31/2021

SUMMARY OF JOB RESPONSIBILITIES:

The Purchasing Specialist will interact with the company’s vendors addressing issue with orders as well as providing transparency on back orders and drop ship items.  Assisting with forecasting as needed to create a proactive response to order delays, price changes and replacement items.  They will also help monitor the accuracy or PO’s from receipt to delivery to the customer.

Duties/Responsibilities:

  • Interacts with vendor via telephone, email, or other available means to provide support and information for all PO’s and back ordered items.
  • Ensures that appropriate actions are taken to resolve PO’s in revision and pending confirmation.
  • Tracks shipments from vendors/carriers to ensure timely customer deliveries, updating the Purchasing cases in Salesforce as well as  delivery date and drop-ship order tracking information to the JD Edwards system to ensure the most current and accurate information is available for communication to customers, sales and other departments.
  • Reconciles price discrepancies with internal departments and vendors to expedite payment of invoices.
  • Submits requests for required pre-payment to vendors, monitors shipments and advises the Accounting department when orders have been received to system
  • Assists with some reporting and forecasting details to supply updated information to the Sales and Purchasing teams.
  • Communicates with vendors to acquire return authorization.
  • Uses knowledge of Uco products, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Serves as back-up for Purchasing Support Specialist/Purchasing Agent and performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Experience with B to B supplier/customer relationships, logistic, supply chain and distribution.
  • Service-oriented and able to work with vendors to resolve order issues.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent analytical skills
  • Demonstrated organizational skills, accuracy, and attention to detail.
  • Excellent interpersonal and oral/written communication skills.
  • Excellent customer interface and presentation skills.
  • Excellent computer skills; Microsoft Office notably excel, Outlook, and Salesforce.
  • Excellent proof reading, grammar, and punctuation skills.
  • Ability to prioritize and re-prioritize activities, multi-task and follow tasks to completion.
  • Ability to work in a fast-paced environment and possess a high degree of initiative.
  • Must understand the complete organizational structure of Universal Companies.

 

Education/Experience

  • Minimum of associate degree or equivalent experience.
  • Experience with data analytics

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Executive Administrator

Position Title/Status: Executive Administrator/ Exempt             Department: Executive

Reports to: CEO                                                                                     Date: 1/4/19

SUMMARY OF JOB RESPONSIBILITIES:

The Executive Administrator will provide administrative support to the CEO, Founder/Chairwoman of the Board, and the Executive Leadership team. The successful candidate will be highly organized, friendly and outgoing, be able to meet deadlines in a fast-paced environment, and ultimately have a “can do” attitude.

This role organizes, manages, and performs project management, program support and execution, and administrative support activities on behalf of the assigned team leaders. Executive Administrator will be a primary point of administrative contact for internal and external communications, often on complicated and confidential matters. Candidate must be able to maintain the highest degree of confidentiality at all times.

 

To succeed in this role, initiative and independent judgment is required to plan, prioritize, and organize workload.

 

KEY RESPONSIBILITIES AND DUTIES:

  • Perform special projects as assigned by management such as tradeshow management
  • Provide administrative support to multiple project teams such as vendor contract management
  • Serve as a liaison with external industry partners, vendors, customers and staff members
  • Make and coordinate travel for project teams and leaders
  • Screen and assess incoming and outgoing correspondence (internal and external), draft, finalize and, as applicable, communicate replies
  • Schedule in-house and external meetings
  • Perform additional job-related duties as assigned

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong interpersonal skills with the ability to work effectively as part of a team or independently
  • Ability to interact with all levels of the organization with a professional business demeanor and outgoing personality
  • Excellent verbal and written communication skills
  • Project management, strong organizational skills, detailed oriented, and ability to prioritize and meet deadlines in a fast-paced environment
  • Effective analytical, problem-solving skills, and committed to results
  • Ability to work with minimal or no supervision
  • Strong MS Excel, Outlook, PowerPoint, and Word skills (required)

Education/Experience

  • Minimum of high school diploma or equivalent education
  • Minimum three – five years’ experience working in a professional office environment

Experience in the following a big plus:

Customer service experience

  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Product Development & Merchandising Manager

JOB DESCRIPTION

Position Title/Status: Product Development & Merchandising Manager/Exempt          

Department: Product Development            

Reports to: Director of Product Development & Education        

Date: 06/01/21                                                                    

Location: Remote  

SUMMARY OF JOB RESPONSIBILITIES:

The Product Development and Merchandising Manager is responsible for merchandise strategy, vendor relationships, and execution of new product development for their assigned products and brands in the skincare category. Additionally, the Product Development and Merchandising Manager is responsible for managing the product and brands ongoing profitability, with emphasis placed on Signature and Focus brands.

KEY RESPONSIBILITIES AND DUTIES:

  • Responsible for selecting and proposing new products for their respective categories/brands.
  • Continuously evaluate gaps within current categories, researching potential vendors who they believe will offer profitable products to round out their categories
  • Responsible for documenting and reviewing products that are submitted by vendors, including existing brand line extensions or for new brands within their category
  • Responsible for ensuring the correct set up of sku, options and content in Salesforce.
  • Coordinate with Purchasing, Distribution, Sales and Marketing to ensure a successful product launch, including the set-up of sku’s, sales training, product content and ensuring the product has been received.
  • Review excess inventory oversight by selecting and proposing products to be discontinued, based on past sales performance, profitability and future potential.
  • Maintain product relevance and positioning of each product using marketing tools.
  • Initiate competitive review of products and make recommendations for price changes.
  • Monitor the profitability and sales growth by assigned categories, brands and individual products. Make recommendations to Marketing as to how improvements can be made for further sales increases.
  • Monitor the returns and reviews for products within the assigned brands and categories, paying specific attention to quality issues.
  • Provide information on sales and client training opportunities offered by the vendor.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Experience in skincare sales, skincare product development, esthetics, spa operations or consulting is preferred
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the organization
  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
  • Ability to assess the impact of new requirements on Salesforce and other integrated systems

 

Education/Experience

  • Preferred esthetics license.
  • Four-year degree in business or equivalent work experience in a related field is a plus.

 

Experience in the following a big plus:

  • Customer Service Experience
  • Understanding of Salon and Spa Equipment

 

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Picker/Packer  

Position Title/Status: Picker/Packer -/Non-Exempt                                              

Department: Distribution

Reports to: Fulfillment Manager                                                                

 

SUMMARY OF JOB RESPONSIBILITIES:

Incumbent has the responsibility and accountability for picking and/or packing all customer orders from picking tickets.

 

KEY RESPONSIBILITIES AND DUTIES:

  • Picks and/or packs product from inventory bins for customer order fulfillment.
  • Consistently picks and/or packs orders in an accurate, concise and timely manner.
  • Ensures that product picked and/or packed is of the highest quality and damaged product and/or equipment is not shipped to customer.
  • Transports picked orders to the packing line area for packing.
  • Effectively utilizes warehouse design to minimize time spent walking to each bin location.
  • Follows protocol for first-in, first-out on all products picked and informs restock when stock levels are low.
  • Consistently performs self-checks to ensure accuracy of order fulfillment.
  • Works in conjunction with restock to report stock bin discrepancies and resolve any shipping concerns.
  • Receives and answers inquiries in a polite, pleasant and timely manner.
  • Attends and participates in departmental and company meetings.
  • Performs other project work, duties and responsibilities as required or requested.
  • Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Conforms with and abides by all regulations, policies, work procedures, and instructions.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of high school diploma or equivalent education.
  • Must have general understanding of pick tickets; be knowledgeable of product and equipment and familiar with stock bin locations for inventory items.
  • Ability to read, count, and write to accurately complete all required documentation.
  • Ability to lift up to 50 lbs., bend, stretch, climb ladders and squat.
  • Must possess organizational and math skills and be detail oriented.
  • Ability to work effectively in a fast-paced, changing environment.

 

Education/Experience

  • Minimum of high school diploma or equivalent education
  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

Remote Call Center Sales Associate

Position Title/Status: Remote Call Center Sales Associate/Non –Exempt                       

Department: Sales

Reports to: Sales & Service Center Supervisor with Lead Oversight

Date: 3/17/2021

 

Summary of Responsibilities:

All sales associates are required to provide excellent customer service to customers via all applicable channels. Sales associates are required to upsell/cross sell and participate in all promotional and incentive offerings. Sales associates are categorized by their level of expertise.

 

Key Responsibilities and Duties:

 

    Sales Associate 1

·         Processes the following orders/tickets:

a)     Zendesk tickets

b)     International orders

c)     Employee orders

d)     Equipment orders

 

·         Director escalated customer service issues

·         Rekeys

·         Responds to chat communication

·         Resolves invoice issues

·         Processes web holds

·         Processes web reviews

·         Assists with Helpdesk Chat

·         Assists with creating/writing work instructions

·         Mentors peers

·         Utilizes resources to ensure calls and orders are handled properly

·         Participates in all required training

·         Send sales leads/escalations to the appropriate resources

·         Reach out to other departments to ensure customers receive the highest level of service

·         Other duties, as assigned

 

    Sales Associate 2

·         Answers inbound calls

·         Processes sales calls

·         Processes service calls

·         Processes outside sales orders

·         Processes OS&E orders

·         Answer technical questions from customer

·         Corporate account orders

·         Answers product questions

·         Processes returns

·         Resolves invoice issues

·         Utilizes resources to ensure calls and orders are handled properly

·         Participates in all required training

·         Send sales leads/escalations to the appropriate resources

·         Reach out to other departments to ensure customers receive the highest level of service

·         Other duties, as assigned

 

  Sales Associate 3

·         Answer inbound calls

·         Processes sales only phone calls

·         Utilizes resources to ensure calls and orders are handled properly

·         Participates in all required training

·         Send sales leads/escalations to the appropriate resources

·         Reaches out to leadership for answers, rather than utilize Helpdesk Chat

·         Other duties, as assigned

 

Knowledge, Skills, Abilities:

  • Preferred - Esthetician License and/or Massage Therapy License
  • Preferred – Nail Technician and/or Cosmetology License
  • Prior call center experience is a plus
  • Excellent interpersonal and oral/written communication skills
  • Excellent computer skills; Microsoft Office
  • Demonstrated organizational skills, accuracy, and attention to detail
  • Ability to prioritize activities, multi-task, and follow tasks to completion
  • Customer Service
  • Inbound Sales

 

Education/Experience

  • Minimum of high school diploma or equivalent education
  •  

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.

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