OS&E Expert Team – Universal Companies
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Meet the Products Team

This team is committed to offering you the best brands for in-demand professional spa services. They have the trend research, plus a carefully curated collection of treatment products to help you choose what’s best for your business. Schedule a 15-minute meeting and we'll set you up with the right member of the team.

Tessa Kienow

Over the course of my 20+ years in hospitality, I have worked in some of the most esteemed resorts from California to Florida, and I now call Atlanta, Georgia home. In my current position as the vice president of sales, I bring my many years of experience as a former UCo spa customer to the table each day. Creative and constantly learning, I love partnering with customers to find the best solution, while continually exposing them to new and innovative products and ways of seeing their business. I am a passionate advocate for vitality, wellness, and sustainability, and have dedicated many volunteer hours to support projects and organizations throughout the industry, most proudly with Green Spa Network.

Expertise In:

retailpurchasingfitness suppliesmerchandising

Anne Nottoli

My journey in the wellness industry began as a natural products distributor, which eventually led me to the spa world as co-founder of an organic body care product line. In 2010, I used my experience to help both spas and hotels create their own branded products, which offered the perfect blend of strategy and operations. It’s rewarding to work side by side with operators and owners alike, and in 2017 I joined Universal Companies, where I found a platform to share my knowledge and passion for this ever-evolving industry.

Expertise In:

Consultationretaillocker roomspa suppliesprivate label

Susan Harkins

As a director of sales with Universal Companies for the past five years, I have worked with business types ranging from resort hotel fitness and health to newly developed corporate day spas. My primary focus has been to create and implement business development plans that increase sales, while meeting overall customer needs. As a licensed professional, I understand the spa and salon environment and the complexities of the day-to-day operations. My understanding of product categories has been enriched by having worked in the professional spa and salon industry for more than 25 years.

Expertise In:

massageskincareretaillocker room

Valarie Maloff

I have more than 25 years of experience in the spa industry, beginning my career as an esthetician and massage therapist, and then moving to operations and openings. I have had the honor of working at prestigious spas with Omni, Canyon Ranch, and Waldorf Astoria. As a former spa director, I enjoy helping other spas design their retail space so they can maximize ROI.

Expertise In:

retailseasonal spaconsultationprotocols
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