We’re committed to maintaining the highest quality, safety, and hygiene standards for our customers. Because of the nature of certain items—and in line with manufacturer policies—some products are final sale and not eligible for return or exchange.
If a product has specific return restrictions, you’ll see that clearly indicated on the product page.
The following categories are excluded from our standard return policy:
Some manufacturers have strict return policies that do not allow returns once the item is purchased. These include, but are not limited to:
Oakworks
Living Earth Crafts (LEC)
Earthlite
Touch America
Continuum
Comfort Soul
Takara Belmont
Gamma & Bross
Collins
Gharieni
For safety, hygiene, and performance integrity, certain products cannot be returned once opened or used—even partially. These include:
Hair dryers, curling irons, flat irons, and clippers
Skin care devices (e.g., Bio-Therapeutic tools, DPL light therapy items)
Other professional tools that are factory-sealed
If the seal is broken or the product has been opened, the item is no longer eligible for return.
Some items—such as nail polish, gel polish, and lacquers—are final sale due to health and hygiene regulations. These cannot be returned, even if unused. The products lack seals and there is no way to determine if the item has been opened or tampered with.
We’re here to make shopping as transparent as possible. If a product has return restrictions:
A note will be shown on the product page under the "Returns" section (see image below)
If you're unsure about whether a product is returnable, our team is happy to help. Please contact us via:
support@universalcompanies.com
Or use the “Get Started” button on our website
