3 Simple Upgrades to Delight Clients—And Boost Your Profits!
Charging more doesn’t have to be awkward or mean you have to do more. Small, thoughtful touches can make clients feel so well taken care of that they won’t blink at a higher cost. The secret? Adding little luxuries that make their visit more comfortable, relaxing, and memorable—without extra effort on your part. Here are three easy ways to heighten the guest experience and justify higher pricing.
1. Heated Neck Wraps: A Warm Welcome
A little warmth can be all it takes to help someone unwind. A heated, aromatic neck wrap is an effortless way to help clients relax, whether they’re waiting for their color to process or settling in for a pedicure. It’s a tiny detail that makes a big impact, and the best part? It takes zero extra effort from your team.
Why Clients Love It:
- Feels like an instant hug for their shoulders
- Turns wait time into relaxation time
- Helps ease tension
How to Offer It:
- Keep wraps pre-warmed and ready at each station
- Surprise first-time clients with one, then introduce it as a paid add-on
- Pair it with color services, pedicures, lash and brow treatments, or waiting areas for an added touch of relaxation.
2. Hydrating Hand Treatments: A Simple Indulgence for Any Service
Who doesn’t love soft, hydrated hands? Traditional paraffin treatments can be a bit inconvenient, requiring extra time and cleanup. Instead, consider Eco-fin—a no-mess, plant-based alternative that delivers deep hydration without any extra cleanup. It’s about a $1 per treatment investment that can justify charging $15-$25 more per service.
Why Clients Love It:
- No sticky wax, no mess, no hassle
- A quick luxury that fits into any service
- Makes them feel extra pampered
How to Offer It:
- Have pre-portioned Eco-fin treatments at each station
- Pair it with a blowout or haircut for a “Head-to-Hand Renewal” package
- Let clients try it once for free, then add it to your upgrade menu
Great for lash & brow services, pedicures, facials, body wraps, and more!
3. Complimentary Treats: Small Touch, Big Impact
Small gestures go a long way in making clients feel appreciated. Offering a complimentary beverage or snack can add a welcoming touch to their visit. Whether it’s a cup of herbal tea, infused water, or a small chocolate, this simple detail can make their visit feel more special and inviting—without adding much cost.
Why Clients Love It:
- Makes them feel special and appreciated
- Enhances relaxation and comfort
Creates a welcoming, memorable experience
How to Offer It:
- Set up a small refreshment station with seasonal drink options
- Offer an upgrade to a specialty coffee or wellness drink
- Offer small, individually wrapped treats that complement the experience.
Final Thoughts
Charging more doesn’t mean doing more. By adding thoughtful, low-cost extras, you can make your clients feel truly pampered while naturally justifying higher pricing. These little upgrades create a spa or salon experience they’ll rave about—and happily return for!
Universal Companies is proud to have a team of experienced spa advisors on staff and welcomes you to consult with our professionals about spa products and supplies, including ingredients, equipment, and retail. Dedicated to the success of spa professionals everywhere, we're grateful to be recognized with multiple industry awards (thank you!) and proud to support the spa industry through mentorship and sponsorship.