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Shipping & Return Polices

Shipping Information

Do you ship internationally?
Yes. When placing an order for international delivery, please call Universal Companies at 800.558.5571 or email

Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street address.

What are lead times?
A lead time is the shortest to longest date that a manufacturer will need to make/ship an item to a customer.

What does DS mean on my packing slip? (I did not actually receive this item.)
DS stands for a Drop Ship item. This means that an item will ship directly from the manufacturer.

Returns & Exchanges

What is your return policy?
-Return any product* in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.
-After 45 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee.
-Items returned to Universal Companies after 90 days will not be accepted for return or returned to you.

*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, screens, drop shipped items, and equipment without a return authorization approval from our Customer Service Department

How long will it take to get my refund?
Please allow 14 days for credit to be processed and issued once returned items are received.

What if my shipment is damaged?
Please keep all packing materials until items have been fully inspected. Contact Customer Service at 1.800.558.5571 within 72 hours to report damage.

Something's missing from my order. What should I do?
Items missing from your order must be reported missing within 48 hours of receipt for replacement.

The equipment I ordered isn't working. Who do I call?
For non-functioning equipment, contact Customer Service at 1-800-558-5571 within 72 hours of receipt of your order.

How do I return something I ordered to Universal Companies?
Here are 4 easy steps to returning your product:

  • Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 800-558-5571.
  • Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 800-558-5571. If applicable, include RMA or RA number.
  • Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued.
  • Returns should be addressed to:

Universal Companies
18260 Oak Park Dr.
Abingdon, VA 24210
Attn: Returns Department
NOTE: Return shipping charges are the responsibility of the customer.

How do I exchange something I purchased from Universal Companies?
Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above and include the Exchange Form with your return.

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