Shipping & Return Policies

Returning something is easy! Just follow the steps below to ensure a smooth and timely return process.

Step 1: Check if Your Item is Eligible

Before initiating a return, confirm that:

• The item is in new, unopened condition and suitable for resale
• The return falls within 60 days of the original purchase date
• The item is not on the non-returnable list (see below)

Step 2: Request a Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA) number. You can request one by:

• Clicking the “Get Started” button on our website
• Emailing us at support@universalcompanies.com
• Calling us at 1-(877) 602-8569

Once we receive your request, we’ll review your return and confirm eligibility. If approved, we’ll send your RMA number and return instructions by email.

Step 3: Prepare Your Return Shipment

When preparing your return:

• Use the original product packaging, if available
• Clearly write your RMA number on both the inside and outside of the package
• Ensure items are securely packed to avoid damage during transit

Step 4: Ship the Return

• Return shipping is the customer’s responsibility
• Original shipping charges are non-refundable
• Ship the return to the address provided in your RMA email

Step 5: Receive Your Refund

• Once your return is received and inspected, we’ll issue your refund or credit
• Please allow up to 14 days for processing
• Refunds are based on item condition and compliance with return requirements

Please see our Returns Exceptions page for details on products with specific return restrictions.

For equipment-related issues or warranty support, please contact us directly. In some cases, the manufacturer may require an inspection before a refund or replacement is issued.

• Equipment found to be in working order after inspection may be subject to a restocking fee of up to 40% or return denial.

For equipment-related issues or warranty support, please contact us directly. In some cases, the manufacturer may require an inspection before a refund or replacement is issued.

• Equipment found to be in working order after inspection may be subject to a restocking fee of up to 40% or return denial.

My equipment isn’t working:

Contact us within 72 hours of delivery. We’ll walk through basic troubleshooting and help coordinate with the manufacturer if further service or replacement is needed.

My equipment isn’t working:

• Inspect your shipment immediately upon delivery
• Note any visible damage on the freight bill
• Retain all packing materials
• Notify us within 72 hours by clicking “Get Started” or calling 1-(877) 602-8569
• Please include photos of the damage

What if my UPS package is damaged?

• Check all packages upon delivery
• Retain packaging materials until the product is fully inspected
• Notify us within 72 hours using the “Get Started” button or by calling 1-(877) 602-8569
• Attach photos to help us process your replacement quickly

Something’s missing from my order?

Let us know within 72 hours of delivery. Just click “Get Started” and complete the form. We’ll notify you once your replacement has shipped.

What if a product is defective or not performing?

Please report any defects within 72 hours of delivery. If necessary, we’ll send a prepaid UPS label for return and review. Refunds or replacements may be issued following evaluation.

All UCo. Outlet sales are final due to liquidation pricing, with a few exceptions:

You may return an item if:

• It arrived defective (i.e., it does not function as intended)
• You received the wrong item

If eligible, contact support@UCoOutlet.com to request a prepaid return label and RMA number.

To complete your return, please include:

• The RMA number
  
• A copy of your original receipt
  
• The item’s original packaging
• A brief reason for return

Do you ship internationally?
Yes. When placing an order for international delivery, please call Universal Companies at 800.558.5571 or email info@universalcompanies.com.

Do you ship to Hawaii & Alaska?
Absolutely! We ship to Hawaii and Alaska (ground shipping) with a cost of $2 per pound. Please allow 5-7 business days for delivery. There is a minimum shipping charge of $20. If your order includes items that are considered hazardous materials (HAZMAT), a $55 fee will be added per shipment. If you have further questions please email us at hawaii@universalcompanies.com.

Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street address.

What are lead times?
A lead time is the shortest to longest date that a manufacturer will need to make/ship an item to a customer.

What does DS mean on my packing slip? (I did not actually receive this item.)
DS stands for a Drop Ship item. This means that an item will ship directly from the manufacturer.

Why does UCo offer reduced cost UPS shipping?
UCo wants to help you lower your business costs, particularly shipping. To support this, we offer reduced flat-rate shipping on qualifying product and supply orders sent via UPS Ground. This flat rate is less than the actual cost of shipping, and UCo covers the difference. Please note that this reduced shipping does not apply to equipment orders.

When your order is over $199, your products and supplies are sent at the reduced rate shipping cost of $4.99.*

Product and supply orders under $199 are also shipped via UPS Ground and are charged a flat rate of $9.99.*

Order $749+ and get FREE shipping on products & supplies.*

*Applies to UPS Ground Delivery in the 48 contiguous United States.

What if I purchase equipment only? Do I still get discounted shipping?
Yes, but not $4.99 shipping. The cost is a flat rate of $9, $19, $29, $49, or $79, depending on the equipment purchased, shipping weight, and dimensions for each piece of equipment.

Over 1,200 pieces of equipment that UCo sells are eligible for a flat rate shipping fee with no minimum quantity or minimum order. The equipment is sent via UPS Ground, and we pay the difference between the full cost of shipping the item and your flat rate fee.

What if I order products and supplies in addition to equipment? For example, a pack of sponges and a portable table.
If your total order is over $199, the UPS Ground reduced rate for the sponges is $4.99 plus the flat rate equipment cost ($9, $19, $29, $49, or $79).

Why is flat rate shipping available for some equipment, not others?
It’s available for over 1,200 pieces of equipment that can ship via UPS Ground. Equipment and other large items that must ship via truck are not currently eligible for flat rate shipping and are charged freight shipment rates.