Spa Insider Podcast
Spa Insider Podcast
Real-world insights to help spa professionals grow, operate, and thrive.
Spa Insider gives spa and wellness entrepreneurs a seat at the table with the industry’s top leaders.
No gatekeeping. No fluff. Just real conversations and hard-earned advice from the people shaping the future of spa and wellness.
Hosted by John Cowan, co-owner of Universal Companies—a leading supplier to the spa and wellness industry for over 40 years.
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Listen to Episodes
Creating Memorable Spa Experiences with Tony Angel of The Ritz-Carlton Orlando
Tony Angel of The Ritz-Carlton Orlando shares how thoughtful details and personalized service create unforgettable guest experiences that drive loyalty, reputation, and repeat visits—no matter the size of your spa.
From Vision to Five-Star Reality
Nicole Stewart of Nicewonder Farm & Vineyards shares lessons from launching a luxury destination spa—from staffing and service design to leadership, inclusivity, and caring for yourself while caring for others.
From Opening for Britney to Opening High-Performing Spas
From opening for Britney Spears to leading global spa experiences, Christina Stratton knows how to create moments that resonate. In this episode of Spa Insider, she shares how music and hospitality intersect — and what it takes to design guest journeys that feel personal every time.
Curiosity As Your Spa's Competitive Advantage
We’re joined by spa and wellness consultant Amy McDonald—former Miraval executive and Global Wellness Summit’s Leading Woman in Wellness—to rethink how spas approach growth. In this episode, we explore how curiosity becomes a competitive advantage and why the best operators focus on the right questions, not trends.