Shipping Information & Taxes

At Universal Companies, we are proud of our fulfillment rate. Orders received by 2 p.m. EST will ship the same day. Orders placed after 2 p.m. EST will ship on the next business day. Orders can ship only to a non-PO address in the Continental United States, Alaska, and Hawaii. It is our goal that you never lack for the items that you need to perform your services.

Shipping Options:
We offer the following shipping options:

  • Standard UPS Ground for delivery within 5-7 business days
  • Express 3-5 Day guarantees delivery within 3-5 business days.
  • Second Day guarantees delivery within 2 business days.
  • Next Day Saver guarantees delivery the next day before noon.
  • Overnight Air guarantees delivery the next day before 10 am.

Please note that items shipped Fridays via Next Day Saver or Overnight Air will arrive the next business day.

UPS Access Point and My Choice
Control your deliveries with two new free delivery and tracking programs from UPS.
UPS now partners with local businesses that offer extended hours to make it easier for you to get your packages. The UPS Access Point™ network of over 8,000 U.S. locations, allows you to pick up your packages when it fits your schedule. This program is primarily for residential deliveries in large metropolitan areas. Find out more about how UPS Access Point might work for you.

Manage delivery with UPS My Choice® to receive delivery alerts, electronically authorize packages, change delivery times, and more with this convenient program. Find out more about UPS My Choice.

White Glove Shipping:
Let us help you with the delivery and placement of large equipment, like massage tables and pedicure thrones. Universal Companies White Glove Delivery Service includes the following services:

  • Notification call or scheduled appointment prior to delivery
  • Lift gate at delivery
  • Minor assembly
  • Delivery up 2 flights of stairs
  • Placement of the item where you designate in your treatment room or area
  • Removal of all shipping debris (shipping pallet, cardboard, and protective wrapping)

White Glove delivery service fee is $250.00, in addition to freight charges. For more information, please call us at 800-558-5571.

Special Shipping Information:

  • Please note that expedited shipping of Hazmat items will incur an additional Hazmat fee.
  • Please see Returns Policy for a complete list of items that are non-returnable.
  • When returning an item, the customer is responsible for the shipping fees.

About Tax Exemptions:
Taxes: Universal Companies does charge sales tax. If you have a resale certificate please email us at to receive a tax exempt form.

International Shipping:
When placing an order for international delivery, please call Universal Companies at 800.558.5571 or email Shipping charges for deliveries to freight forwarders in the United States or deliveries outside the continental United States will be quoted by email within 2 business days of your order. Please note the following:

  • Some brands or items may be prohibited from international distribution.
  • Free shipping offers do not apply to international orders.
  • We can accept international credit cards. But in some cases, including large orders, we may require a wire transfer.

View All FAQs


Need Help?

For Outstanding Sales Support and Customer Service
Contact us at 800-558-5571 or

Monday-Friday: 8:00am - 9:00pm EST
Saturday: 9:30am - 5:00pm EST

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